Terms and Conditions

These terms apply to all work Webhandler NZ does for you. They're written in plain English, and your signed agreement or accepted quote refers to them.

Webhandler NZ is run by Bruno Moriarity, Hawke's Bay, New Zealand. Last updated 4 November 2026.

1. Agreeing to these terms

You agree to these terms when you sign my service agreement, accept a quote in writing (email is fine), or pay a setup fee. If anything in a signed agreement or quote is different from these terms, the agreement or quote wins.

2. Plans and prices

All prices are in NZ dollars. These are founding-client rates for my first ten clients, and your rate stays the same for as long as you stay on your plan.

What each plan includes is listed on the main page and in your quote.

3. GST

I'm not registered for GST, so I don't charge it, and the prices above are the full amount you pay. If I register for GST in future, I'll tell you by email at least 30 days before GST is added to your invoices.

4. Quotes and extra work

• Anything not included in your plan is quoted before I start, and only done once you agree. Typical extras: extra pages ($69 each), logo design (from $199), writing your text from scratch (from $139), and other work at $80 an hour.
• Quotes are valid for 30 days.

5. Paying

• Setup fees: half before work starts, and the other half when your site or profile goes live.
• Monthly fees: billed in advance on the same date each month, starting from the day you go live.
• Invoices are due within 7 days, by bank transfer to the account on the invoice.
• If a payment is more than 14 days late, I'll remind you, and I may pause your plan (including hosting) until it's paid. I'll always tell you before pausing anything.
• Third-party costs, like your domain name (usually about $30 a year) or paid booking software, are yours. I charge them at cost, or you can pay the provider directly.

6. Minimum term and cancelling

• Monthly plans have a six-month minimum term, starting from your go-live date.
• After that, it's month to month. Either of us can cancel with 30 days' notice by email.
• If you cancel during the minimum term, the remaining months of the minimum term are still payable.
• The paid-once website has no minimum term. Its hosting can be cancelled with 30 days' notice.
• Setup fees can't be refunded once work has started.
• When you leave, I'll hand over your website files and help move your domain, at no charge, as long as your account is paid up.

7. What I need from you

• Manager access to your Google Business Profile. I never need your password.
• Your logo, photos, menu or services and prices, within a reasonable time. Delays on your side can push back the launch date.
• Feedback and approvals when I ask for them.
• Confirmation that anything you give me (photos, text, logos) is yours to use, or that you have permission to use it. You're responsible for the accuracy of your prices, hours and claims.

8. Changes and revisions

New websites go live no more than 10 days after I have your photos, logo and details. They include two rounds of changes before launch. Monthly website plans include small changes any time you ask, as often as you need, like new hours, prices, menu items, photos or wording. They're usually done within two working days. Bigger changes, like new pages, new features or a redesign, are quoted first. If a run of requests starts adding up to a bigger job, I'll tell you and quote it before going ahead.

9. Hosting and backups

I host your website with a reputable provider and keep backups. I'll do my best to keep your site online and fix problems quickly, but I can't promise it will never go down, because hosting providers, internet outages and other things outside my control can affect it.

10. Who owns what

• You own your domain name, your Google profile, your reviews and everything you give me.
• Once the setup fee is paid in full, you own your finished website design and the content I made for it.
• I keep the right to reuse my general code, templates and methods for other clients.
• I may show your website in my examples. Tell me if you'd rather I didn't.

11. Other companies' services

Some things rely on other companies, like Google, your domain registrar, the hosting provider, Formspree for forms, and any booking or payment system. Their own terms apply to their services, and I'm not responsible if they change, fail or close down. If that happens, I'll help you find an alternative.

12. Results

I'll do the work with care and skill, and send a short monthly report. Google rankings, reviews and customer numbers depend on things outside my control, including Google's own systems, so I can't guarantee any particular ranking or result.

13. Reviews

I only use review methods Google allows. I'll never write fake reviews, offer rewards for reviews, or filter out unhappy customers.

14. Privacy and confidentiality

I keep your business information private and only use it to do the work. See my privacy policy for how I handle personal information.

15. Liability

• I'm not responsible for indirect losses, like lost profits or lost business, however they happen.
• If I am responsible for a loss, the most I'll be liable for is the amount you've paid me in the three months before the problem happened.
• Nothing in these terms limits anything the law says can't be limited.

16. Consumer law

My services are for businesses. As we're both in trade, we agree that the Consumer Guarantees Act 1993 doesn't apply, and that it's fair and reasonable for us to agree this, as allowed by section 43 of that Act. The Fair Trading Act 1986 still applies.

17. Sorting out problems

If something isn't right, tell me first and I'll do my best to fix it. If we can't agree, we'll try mediation before anything else. These terms are governed by New Zealand law.

18. Changes to these terms

I may update these terms. If a change affects you, I'll email you at least 30 days before it applies. Your price stays the same unless you agree to a change.

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